Welcome to Marvin K. Brown GMC

Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

Watch out for this Dealership. Sneaky crooks with attitude and no care for customers. This dealership is full of liars and cheats. If you bought from here check your car for a tracking device. We purchased a New 75k car that they added a tracking device and failed to offer any explanation or detail on a aftermarket accessory that tampers with factory wiring harness. They snuck it in the paperwork with abbreviation and never brought it up in conversation. This is purely an add on they try to sneak in and force customers to buy. 200$ device and charge customer 1000$. When confronted by childish manager Jake with instant attitude after being caught he wants to hear nothing and has no care for customer service. After a month of arguing he sends a refund for 995$ without the tax he charged. Dirty ! After 5 unreturned emails and calls I call GM directly and had them push to have dealership get device removed so I didn't have to hear loud pitch siren sound off during driving at random. My new car was drilled into and factory wiring harness was cut into to install this Mickey Mouse device so the dealership could come up on $800. From beginning to end pure attitude and zero help to make right. Jake and sales reps made this purchase regrettable and disappointing. STAY AWAY FROM THIS CIRCUS ACT DEALERSHIP. Drive the extra mile to find a dealership that respects their customers that are spending hard earned money. What a joke. Eventually these guys won't have a job.

I recently had triple surgery due to colon cancer. I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unlock it. I also order a storage compartment for under the back seat and a step bar for people to step on/off when entering/existing the truck. I was waiting for the step bars to be delivered so the dealer may install them. I told my salesman I would not be available for three to four weeks after up coming surgery. Now it has been four weeks since my surgery. I called to set an appointment to have my truck serviced. When I called, the employee said her name was Robbin. I found later Marvin K. Brown does not have an employee named Robbin. The employee lied to me about her name. Robbin stated she did not have a record of my after market purchase order. I went to the dealership in my truck and with my receipt. Their service man was nasty to me because I was upset about being lied to and the dealership not having record of the parts and labor I prepaid for. I told their service man to either install my parts or refund my money. He asked which did I want to have, a refund or work performed. I told him I did order the parts and wait for parts to arrive and prepay for labor if I did not want the parts installed. I asked, if he was stating he did not want to install my parts and accept my receipt. I told him that was fine. I would go to another dealership to have the work performed. Even though the man knew I had cancer and was recovering from surgery, he continued to be nasty towards me. He stated he wanted to be treated with dignity and respect. I told him I have been respectful. I did not cuss nor raise my voice to him. I asked him while we are talking about dignity and respect, how does he think I feel after spending 70K on a truck, being lied to, having my order lost, and his belligerent attitude was being respectful to me, the paying customer? This happened yesterday. I am going to ask for my parts tomorrow and plan to go to Kearny Mesa Toyota and have parts installed. I paid dealership prices and was being asked if I wanted the work I pre paid done. Obviously, he did not want to do the work on my or bother to find out why my order was not in their system. My deceased father worked for GM over 35 years. I couldn’t believe the way in which MKB management and employees were acting. I no longer will purchase any car produced by GM and I would not recommend anyone conduct business with MKB. MKB tried to take advantage of a senior citizen trying to recover from cancer who’s family has been buying new cars from GM for nearly 50 years. If MKB will treat me this way, imagine how they will treat a new customer like you. Buy Toyota!! Not from Mossy, they are equally awful. Buy from Kearny Mesa Toyota. If you need help in service, ask for Earnie, he was awesome!!

One star is a higher rate for this lossy service department. Stay out is my honest advice. The service reps for check-in are down-staffed and slow like xxxx. Each has a separate client database there for clients to communicate with the same rep in order to get things done. Their system is personal dependant no system dependent, which leads to service reps providing their phone number to clients so you are going to be under their time and poor judgment. Horrible is my ranking to this place.

Terrible service department!!! I HAVE 2022 ESCALADE UNDER MANUFACTURERS WARRANTY , BUT IF YOU DONT MIND LEAVING YOUR CAR THERE FOR DAYS AND GETTING A CALL STATING THEY DID NEVER GOT AROUND TO DIAGNOZING THE ISSUE , THEN THIS IS THE SERVICE DEPARTMENT FOR YOU. THE SERVICE MANAGER GARY IS NO HELP JUSTIFIES THEIR LACK OF COMPETENCY BY CLAIMIMG "DUE TO COVID", THEY DO NOT OFFER A CAR RENTAL , ALL THEY OFFER IS A LYFT, THAT CAN ONLY GO 10 MILES OUT SO IF YOU LIVE IN CHULA VISTA YOU ARE xxx OUT! THEY ALSO TELL YOU IF YOU WANT A DIAGNOSIS ON AN ISSUE BE PREPARED TO LEAVE YOUR CAR 3-4 DAYS, AND THATS WITHOUT A RENTAL, HOW DO THEY THINK PEOPLE GET TO WORK?DO NOT USE THIS SERVICE DEPARTMENT , THEIR CUSTOMER SERVICE IS NON-EXISTENT!

Jason Marino, awesome addition to your team, will bend over backwards to help you. Thanks Jason

I purchased a certified pre owned 2017 Chevrolet Trax here. Driving it home, the water pump failed. OnStar wouldn't cover the tow since MKB is an Auto Center, not a Chevy dealership even though they are a GMC. Sales covered the repair. 4 months later another repair in the vacuum hose. The car is not very good, but the service is great. Oscar Monroy in Service goes above and beyound.

One of the worst sales team, and not only that, the worst service I have ever encountered in a dealership, the up sale was horrible, communication is non existent, we have a 2019 CTSV , not a cheap car, yet we got it in, and no one comes out to revive the car or my wife in the service department , so my wife gets out, and tracks down someone, apparently the cars coming in have a particular service agent , and the guy never showed up, we dropped of the car for an oil change and service, we dropped the car off at 0800 this morning, the guy calls about 1 hr into it (0900) and proceeds to tell my wife the car needs a fuel system flush, and a brake fluid flush, so I pick up the phone with the owners manual opened in the service section and I asked where in the Cadillac service manual is this specified , all up sale services, and yet here we 1600hrs and no call that my car is done . This is a first for me , the over night oil change ….. HORRIBLE , STAY AWAY FROM THIS DEALERSHIP UPDATE: Greg W has wrens my business and my respect . He will make things right , and not make excuses …..

Purchased a $65K Certified-used Yukon XL on 05/08/21 (yesterday). Didn't notice anything wrong with it during test drive. But when driving it home I start feeling vibrations. Turns out there is transmission issues and the vehicle jerks and shakes when changing gears. How was this vehicle even Certified in the first place!? Upon calling them back for help, the feedback I got was to "use your warranty coverage at your dealership". Of course I know I can use my warranty coverage my guy! My point is that I shouldn't have received a vehicle in this condition for $65K of my hard earned money! The dealership doesn't want to help in anyway, this is simply a sales transaction for them. As long as I signed the papers, that's it. They are giving me the cold shoulder. I fear that I have purchased a car which will give me problems for the life of it, and I am sick to my stomach. Avoid this dealership.

after buying a car I saw in the contract that I was additionally sold insurance without notifying about it, the cost of insurance is $ 995, be careful when buying from this dealer

This place talked me into buying a GAP insurance policy that was 1000% higher (no exaggeration)than the GAP insurance through my current insurance policy and has been a nightmare to cancel. Now I'm stuck with a payment much higher than I wanted and will cost me 1600 throughout the life of the loan. Not happy at all.

I came across a used 2019 Ford Mustang GT Convertible this dealership had advertised. The car was a near perfect fit for what I was looking for and the price seemed right so I contacted them for more details. They were very responsive and I made an appointment to come see the car on November 11th. When I arrived it was somewhat confusing as to where to go but I eventually found an employee who contacted my salesperson (who incidentally was different than the person I had been dealing with online). I learned later they were remodeling the showrooms, thus the confusion at the beginning. We took the car for a test drive and though I identified a couple of issues I offered to purchase the vehicle if they could fix one of the problems, which was the passenger rear window not fully closing. We worked through the numbers and though they weren't able to honor the $500 True Car discount, we were able to come to an agreement and I purchased the car that night. The entire transaction was very smooth and went fairly quickly as they are open by appointment only. They wrote the window fix into my contract and I drove the Mustang home, very happy with my purchase and the experience. I marked them down 1 star for follow-through as they never called to make an appointment to get the window fixed. The salesperson told me he'd talk with the service manager and have them call me when they were ready to take the car in. As it is now December 18th I can safely assume they aren't planning to do so. Fortunately since the Mustang is an enthusiast vehicle I was able to identify the fix in one of the many Mustang forums and have since resolved the window issue myself. Overall I'd recommend MKB to anyone looking for a straightforward buying experience with little hassle.

Buying a Cadillac from you guys has been one of the worse experiences in my whole life of buying dozens o cars. I came to my beach house in Baja to play golf, as I have done in the past with my Volvo, Range Rover, Mercedes, Audi, Toyota and other cars and never had an issue. The XT4 with only 200 miles, left me stranded in the middle of the road. I already had to spend $300 in towing trucks to take it to the local Cadillac dealer in Tijuana as I was advised by Antonio Chavez in your service department to do so, as he kindly explained to me that in the past you guys service Cadillacs from Mexico under their warranty. . He told me that Cadillac Mexico would honor the warranty which the Service Manager in Tijuana Cadillac says is not true. His name is Manuel Verduzco of Cadillac Tijuana he as been very helpful but explained to me that I have to pay out of pocket to fix the car. But, the worse part, is that they can NOT FIND what is wrong with the car. It has been THREE DAYS that the are is that the Tijuana service department and they do not know what is wrong with it. I have called Cadillac and GM Customer Care and Road Side Asístase in the US and Mexico and have obtained no help what so ever. I was told to tow the car at my own expense (which is about $500) from Tijuana to the US and that I was not going to get any refund. But there are hardly any towing trucks going to the US right now, and I have to go along with the tow truck. And I am NOT going to go on a tow truck when I am supposed to be on vacation and with the pandemic going on. So at this point I don’t know what to do. Please be so kind to advise. I own a Cadillac with 200 miles that does NOT work at all and it has wasted hours of my valuable time trying to fix the problem. Thank GOD I own a Mercedes and Range Rover as well, and a Volvo and and Avalon and a Tacoma.

Called the dealer and asked to talk to the sales manager. Was interested in purchasing a new YukonXL Denali. Was told he was busy and he would call me back. Left all my info. Never heard back. Called a few days later, spoke with someone else. Told them exactly what I was looking for, told them I had the money all ready just needed the vehicle and could be down there at any time. Again... was told someone would call me back. Again.. never heard back. So my review is only based on the fact that twice I contacted them. Twice I was blown off. So I went elsewhere and purchased what I needed. My mind was blown.

I live in Colorado Springs and had been looking all over..." I live in Colorado Springs and had been looking all over the country for a great Honda Crosstour at a great price. Steve Long was great to work with, and an honest salesman. I bought this vehicle sight unseen and went solely off of the information Steve provided and pictures on their website. This is the CLEANEST, 1-owner, Crosstour I found anywhere in the US at an incredible price! I flew to San Diego one-way, Steve picked me up from the airport, completed all the paperwork, and was on the road driving back to Colorado in under around an hour (actually, I went to the beach for a couple hours first). All combined, the cost of the vehicle, one way flight, one night hotel (drive home), and gas back to CO all added up to far less than comparable Crosstour's with the miles and year I'd looked at. Thank you!!!!